Shipping and Delivery


 **Orders within the U.S. can take up to 4 weeks to be processed, shipped, and delivered. Shipments to locations outside of the United States may take up to 5 weeks. We will notify you by email if delays are expected. Shipping times longer than 15 days are typically attributed to some items being shipped from warehouses farther away from the delivery destination.**

If your order has not arrived within the 4 weeks (5 weeks outside of the U.S.) mentioned above, please DO NOT HESITATE to contact us at info@neugenmerch.com and we will investigate the delay, promptly. In your email please provide as much information as possible, such as date and time of the purchase, what it was you purchased, and so forth.

Note: If the link above doesn't work on your phone or tablet please copy and paste into your email's "To" when you compose your email.